Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to DoodleBorn. The terms "we", "us" and "our" refer to DoodleBorn.

We operate this website and online store to provide personalised digital artwork and related products and services (the "Services"). Our online store is powered by Shopify.

These Terms of Service ("Terms"), together with our Privacy Policy and Refund Policy, explain the terms on which you may use our website and purchase our Services.

Please read these Terms carefully before placing an order. By using our website or placing an order with us, you agree to these Terms.

Nothing in these Terms affects any rights you have under applicable consumer law.

1. ELIGIBILITY AND USE OF OUR SERVICES

You must be at least 18 years old, or otherwise legally capable of entering into a contract, to place an order with DoodleBorn.

If you submit artwork, photographs or other material created by or depicting a child, you confirm that you are the child's parent or legal guardian, or that you have the necessary authority and permission to submit that material to us.

You agree that all information you provide when placing an order, including your name, email address and payment information, is accurate and complete.

2. PERSONALISED ARTWORK SERVICES

DoodleBorn creates personalised digital artwork based on drawings, artwork, photographs or other material supplied by customers.

Our products may include transformations such as realistic interpretations, plush-toy-style interpretations, storybook illustrations, animated-character-style interpretations and other artistic treatments offered on our website.

Because our products involve creative interpretation, including the use of digital and artificial-intelligence-assisted creative tools, the finished artwork will not necessarily reproduce every feature of the original submission exactly.

Examples displayed on our website are intended to demonstrate the type and general quality of work we produce. They do not guarantee that your finished artwork will look identical in style, composition or detail to any particular example.

Colours may also appear differently depending on your screen, device, printer and print settings.

3. CUSTOMER-SUBMITTED ARTWORK AND IMAGES

When you upload or otherwise provide us with a drawing, photograph, image or other material ("Submitted Material"), you confirm that:

  • you own the Submitted Material or have permission from the relevant owner to use it;

  • where the Submitted Material was created by or depicts a child, you are their parent or legal guardian or have appropriate authority to provide it to us;

  • our use of the Submitted Material for the purpose of fulfilling your order will not infringe another person's copyright, privacy or other rights; and

  • the Submitted Material does not contain unlawful, abusive, obscene, hateful or otherwise inappropriate content.

You retain any rights you have in your original Submitted Material.

You grant DoodleBorn a limited permission to copy, process, modify and otherwise use your Submitted Material only as reasonably necessary to create, deliver and support the personalised product you have ordered and to operate the technical services necessary to do so.

We may use third-party technology and service providers, including AI-assisted image-processing and creative tools, as part of producing your artwork.

We do not acquire ownership of your original Submitted Material merely because you upload it to us.

We will not use your child's drawing, photograph or finished personalised artwork in advertising, social media, promotional materials or public galleries without obtaining separate permission from you.

4. UNSUITABLE OR UNUSABLE SUBMISSIONS

We reserve the right to refuse to process Submitted Material where we reasonably believe that it:

  • infringes another person's intellectual-property rights;

  • contains illegal, abusive, explicit, hateful or otherwise inappropriate material;

  • presents privacy or safeguarding concerns;

  • is technically unsuitable for the requested transformation; or

  • cannot reasonably be used to produce the product ordered.

If there is a technical problem with your submission, we may contact you and ask you to provide a replacement or higher-quality image.

If we are unable to fulfil your order after reasonable attempts, we may cancel the order and provide an appropriate refund.

5. ORDERS

When you place an order, you are offering to purchase the selected personalised product from us.

Your order is accepted when we send you confirmation that we have accepted it.

Please check your order carefully before submitting it, including the transformation style selected and the image uploaded.

Because our products are created specifically from customer-supplied material, work may begin shortly after your order is accepted.

Cancellation and refund rights are explained in our Refund Policy. Nothing in these Terms or our Refund Policy affects your statutory consumer rights.

We reserve the right to refuse or cancel an order where reasonably necessary, including where we cannot process the supplied image, suspect fraudulent activity, identify an obvious pricing error or reasonably believe that fulfilling the order would breach these Terms or applicable law.

If we cancel an order after payment has been taken and no product has been supplied, we will refund the appropriate amount.

6. CREATIVE INTERPRETATION AND REVISIONS

The nature of personalised artwork means that artistic interpretation is involved.

The finished image may therefore differ from what you personally imagined when placing the order. Differences resulting purely from artistic interpretation do not necessarily mean that the product is faulty.

However, we want customers to be happy with their DoodleBorn artwork. If you believe there is a significant problem with the finished image, please contact us and explain the issue.

Where appropriate, we may attempt a reasonable revision or regeneration of the artwork.

The number and scope of any complimentary revisions may be stated on the relevant product page or in our Refund Policy. Requests that substantially change the original order or require an entirely different creative direction may be treated as a new order.

Nothing in this section limits your statutory rights where digital content or services do not conform to the contract or applicable consumer law.

7. TURNAROUND AND DIGITAL DELIVERY

Our products are primarily personalised digital products.

Estimated turnaround times are displayed on the relevant product page. Any stated turnaround time begins once we have received your order, payment and usable Submitted Material, unless otherwise stated.

Turnaround times are estimates rather than guaranteed deadlines unless we expressly agree otherwise with you.

Delays may occur if we need further information, clarification or a replacement image from you. We will make reasonable efforts to complete your order within the estimated timeframe.

Finished digital files will normally be delivered electronically using the email address supplied when you placed your order and/or through a download link.

You are responsible for providing a valid email address and for checking your spam, junk or promotions folders if you have not received an expected delivery email.

If you believe your order has been completed but have not received your download, please contact us and we will assist you.

8. PRICES AND PAYMENT

Prices are displayed on our website and may change from time to time.

The price applicable to your order will normally be the price displayed when you place the order.

You agree to provide accurate and authorised payment information.

Any applicable taxes or other charges will be shown during checkout where required.

9. RIGHTS IN YOUR FINISHED ARTWORK

Subject to these Terms and any rights belonging to third parties, when we supply your finished personalised artwork you may use it for your own personal and non-commercial purposes.

This includes, for example, downloading it, printing it for yourself, displaying it in your home, giving printed copies to friends or family and sharing it on your personal social-media accounts.

Unless we expressly agree otherwise in writing, purchasing a personalised artwork does not grant you the right to commercially reproduce, license, sell or exploit the finished artwork or use it as a trademark, logo or other commercial brand asset.

If you would like to use a DoodleBorn creation commercially, please contact us to discuss permission.

10. INTELLECTUAL PROPERTY

Except for customer Submitted Material and material owned by third parties, the content of the DoodleBorn website — including our branding, logos, website graphics, text, designs and other original content — belongs to us or our licensors and is protected by applicable intellectual-property laws.

You may not copy, reproduce, sell, distribute or commercially exploit our website content without our permission except where permitted by law.

"DoodleBorn" and associated branding may not be used in a way that suggests endorsement, affiliation or ownership without our permission.

11. THIRD-PARTY SERVICES AND TOOLS

We use third-party services to operate our business and fulfil orders. These may include Shopify, payment processors, cloud-storage providers, email providers and image-processing or AI-assisted creative services.

Your information may therefore be processed by third-party service providers where necessary to provide our Services.

Further information about how personal information is collected, processed, stored and shared is provided in our Privacy Policy.

12. SHOPIFY

DoodleBorn is powered by Shopify, which provides the ecommerce technology used to operate our online store.

Purchases made through our store are made directly between you and DoodleBorn. Shopify is not the seller of the personalised products purchased from DoodleBorn.

Certain information may be processed by Shopify in connection with your use of our store. Please refer to our Privacy Policy and Shopify's applicable privacy information for further details.

13. PRIVACY AND STORAGE OF CUSTOMER MATERIAL

We take the privacy of customer-submitted images seriously, particularly where they contain children's artwork or photographs.

Submitted Material and finished artwork will be retained only for as long as reasonably necessary for order fulfilment, customer support, record keeping, dispute resolution and other legitimate business or legal purposes.

More information about the information we collect, why we collect it, the third parties that may process it, international data transfers where applicable, retention periods and your privacy rights is provided in our Privacy Policy.

14. FEEDBACK AND REVIEWS

If you voluntarily provide us with a review, testimonial, suggestion or other feedback about DoodleBorn, you give us permission to use that feedback for legitimate business and promotional purposes.

This does not automatically give us permission to publicly use your original Submitted Material, a child's artwork or photograph, or your personalised finished artwork.

We will obtain separate permission before using customer-submitted or personalised artwork for promotional purposes.

You confirm that any review or feedback you provide is truthful and does not infringe another person's rights.

15. PROHIBITED USES

You may use our website and Services only for lawful purposes.

You must not use our Services to:

  • submit material that you do not own or have permission to use;

  • infringe another person's copyright, trademark, privacy or other rights;

  • submit unlawful, abusive, obscene, hateful or exploitative material;

  • impersonate another person;

  • transmit malicious software;

  • interfere with the operation or security of our website;

  • scrape, copy or commercially exploit substantial portions of our website without permission; or

  • use our Services for fraudulent or unlawful purposes.

We may refuse an order, restrict access or take other reasonable action where we believe these Terms have been breached.

16. ERRORS AND AVAILABILITY

Occasionally information on our website may contain errors or omissions relating to product descriptions, prices, promotions, availability or turnaround times.

We may correct errors and update information when necessary.

If an error materially affects an order you have already placed, we will contact you and explain the available options rather than simply making a material change to your order without your agreement.

17. OUR RESPONSIBILITY TO YOU

We will provide our Services with reasonable care and skill and in accordance with applicable consumer law.

Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so, including liability that cannot lawfully be excluded under applicable consumer-protection legislation.

We are not responsible for losses caused by circumstances outside our reasonable control where we have taken reasonable steps to avoid or minimise their effects.

We are not responsible for losses resulting from inaccurate information or unsuitable material supplied by you where the loss was not caused by our failure to exercise reasonable care and skill.

Unless we expressly agree otherwise, our Services are supplied for personal and domestic use. We are therefore not responsible for business losses arising from personal-use products, except where applicable law provides otherwise.

18. TERMINATION AND SUSPENSION

We may suspend or terminate access to our website or Services where reasonably necessary, including where these Terms have been materially breached, fraudulent or unlawful activity is suspected, or continued access could cause harm to us, our customers or third parties.

Any provisions which by their nature should continue after termination will remain in effect.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy and any specific terms displayed on the relevant product page, form the agreement between you and us in relation to your use of our Services and your order.

Nothing in these Terms excludes any statement or representation that applicable law does not allow us to exclude.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable law.

The Terms applicable to an order will normally be those in effect when the order was placed, unless a change is required by law.

The latest version of these Terms will be available on this page.

22. GOVERNING LAW

If DoodleBorn is operated from Scotland, these Terms are governed by Scots law, subject to any mandatory consumer protections that apply where you live.

If you are a consumer resident elsewhere in the United Kingdom, you may also have the right to bring proceedings in the courts applicable to the part of the United Kingdom in which you live.

Nothing in this section deprives you of any mandatory rights or protections available under applicable consumer law.

23. CONTACT INFORMATION

Questions about these Terms or your DoodleBorn order can be sent to:

DoodleBorn
Trading name of: Big Bridge Marketing Ltd
Email: doodles@doodleborn.com
Business address: 3F1 Third floor, 3Hill Street, Edinburgh, EH2 3JP

Company registration number: SC411553