DIGITAL DELIVERY POLICY

DoodleBorn products are digital products only unless a product page specifically states otherwise.

No Physical Product Is Shipped

When you purchase a DoodleBorn artwork transformation, you are purchasing a personalised digital image file.

You will not receive a physical print, framed picture, toy, plush toy or other physical product through the post.

For example, if you order our plush-toy-style transformation, you will receive a digital artwork showing your drawing reimagined as a plush toy — not a physical plush toy.

Turnaround Time

Each DoodleBorn creation is made individually from the artwork you provide.

Our current estimated turnaround time will be shown on the relevant product page. Turnaround begins once we have received:

• your completed order;

• payment; and

• a usable image of the artwork you would like us to transform.

If we need you to provide a clearer image or additional information, the turnaround period may be paused until we receive what we need.

Turnaround times are estimates unless we have expressly agreed a specific delivery deadline with you.

How Your Artwork Is Delivered

When your DoodleBorn artwork is ready, your finished digital file will be delivered electronically to the email address supplied with your order and/or through a secure download link.

No shipping or postage charge applies to digital-only orders.

Please make sure that the email address you provide when ordering is correct.

Can't Find Your Delivery Email?

If you are expecting your artwork but cannot find our email, please check your:

• spam or junk folder;

• promotions folder; and

• other filtered email folders.

If you still cannot find it, contact us at doodles@doodleborn.com, quoting your order number, and we'll help you access your finished artwork.

Downloading and Saving Your Artwork

We recommend downloading your finished artwork as soon as you receive it and keeping a backup somewhere safe.

We normally retain uploaded source images and finished artwork for up to 60 days after completion of your order so that we can assist with reasonable download problems, revisions and customer-support requests.

After this period, your files may be permanently deleted in accordance with our Privacy Policy and we may no longer be able to provide a replacement copy.

File Format

Your finished artwork will be supplied in the digital file format stated on the relevant product page.

If you receive a corrupted file or a file that cannot reasonably be opened or downloaded, please contact us and we'll provide a replacement working copy at no additional charge.

Questions About Delivery

If you have any questions about the delivery of your DoodleBorn order, please contact:

doodles@doodleborn.com